FAQs

1. What products do you offer?

We offer a curated selection of men’s and women’s clothing, as well as unique jewelry that blends style with the essence of nature.

2. How do I choose the right size?

Refer to our Sizing Chart on the product page for detailed measurements. If you're between sizes, we recommend sizing up for a more comfortable fit.

3. What is your return policy?

We accept returns within 15 days of purchase for most items. Clothing must be unworn, unwashed, and in original condition with tags attached. Visit our Returns & Exchanges page for more details.

4. Do you ship internationally?

Yes, we ship our products worldwide. Shipping rates and delivery times vary by location and will be calculated at checkout.

5. How can I track my order?

Once your order is shipped, you’ll receive a confirmation email with a tracking number. You can track your order through the link provided or by logging into your account on our website.

6. What payment methods do you accept?

We accept all major credit cards, PayPal, and other secure payment options available at checkout.

7. Can I change or cancel my order?

If your order hasn’t been processed for shipping, you may be able to change or cancel it. Contact our customer support team as soon as possible to assist with your request.

8. Do you offer gift cards?

Yes, we offer gift cards in various amounts, perfect for gifting to friends and loved ones. Visit our Gift Cards page to purchase.

9. How do I care for my clothing and jewelry?

Care instructions are provided on each product page. For clothing, we recommend following the care labels for washing and drying. For jewelry, store it in a cool, dry place and avoid exposure to moisture and chemicals.

10. Do you offer discounts or promotions?

We regularly offer discounts and promotions. Sign up for our newsletter and follow us on social media to stay updated on the latest deals.

11. Is your jewelry hypoallergenic?

Many of our jewelry pieces are made from hypoallergenic materials. Check the product description for specific details about materials used.

12. How can I contact customer support?

You can reach our customer support team via email at jakehover1524@gmail.com

13. Where are your products made?

Our products are sourced from artisans and ethical manufacturers who share our commitment to quality and sustainability. Specific origin details are available on each product page.

14. Do you offer wholesale or bulk purchasing?

Yes, we offer wholesale and bulk purchasing options for certain products. Please contact us directly for more information and pricing.

15. How do I stay updated on new arrivals?

Sign up for our newsletter and follow us on social media to be the first to know about new arrivals, exclusive offers, and special events at Spirit of the Woods Collective.